Terms and Conditions

Vuollé Watches Oy, a limited company duly registered under the laws of Finland with the business ID 3398382-4, whose registered office is at Pyhäjärvenkatu 5, 33200 TAMPERE, FINLAND (hereafter called the ” Company “), creates, designs, assembles and markets worldwide luxury watches of Vuollé Watches (hereafter the ” Items “).

Vuollewatches.com is operated by Vuollé Watches Oy, Business ID: 3398382-4. Registered office is at Pyhäjärvenkatu 5, 33200 TAMPERE, FINLAND.

Contact: watchmaker@vuollewatches.com

To meet the expectations of its customers better, and in parallel to its distribution network, the Company has set up mail order via the Internet selection of Vuollé Watches, hereafter the ” Internet Site “.

Orders placed on the Internet Site are reserved for end consumers for strictly personal use, excluding any resale.

The Items purchased on the Internet site cannot under any circumstances be re-sold as new in first hand distribution systems.

SCOPE

These general terms and conditions of sale apply to all Items sold via the Internet site. These general terms and conditions of sale therefore apply to:

  • orders placed by customers – private individuals – in their capacity of consumers

An order confirmed by the customer means that he/she accepts these general terms and conditions of sale without restriction or reservation.

They may be changed or updated by the Company; the terms and conditions applicable when an Item is ordered by a customer are those in force at the date of order.

(PRE)CONDITIONS FOR ORDERING ITEMS

To place an order via the Internet site, the customer must be over 18 and be legally entitled to and hold a credit card.

The orders will be received in Finland and will be accepted subject to available stock.

The Company does not guarantee the availability of any Item in the Internet site.

The Company reserves the right, without liability or earlier notice, to change, discontinue or stop making any Item.

If, despite the care taken by the Company, the Items ordered are no longer available, the Company will so advise the customer by any e-mail as quickly as possible and will reimburse any price invoiced by crediting the customer’s bank account.
Under no circumstances can the Company be held liable if Items are out of stock or unavailable.

The customer undertakes that all information provided to the Company via the Internet site with respect to the order complies with these general terms and conditions of sale, is complete, accurate and current.
Failing this, the Company reserves the right to cancel purely and simply both the order and the payment. The Company will have the right to decline any abnormal order (preventing re-sale purposes or any other questionable purpose).

The Company will also have the right to decline any order:

  1. placed by a customer already involved in a dispute over the payment of a previous order;

or

  1. which does not comply with these terms and conditions of sale.

Where the Company notes that the order does not comply with these terms and conditions of sale (for example, erroneous delivery address or not conformed to the address of invoicing, order thresholds exceeded), it will so inform the customer within six days by e-mail.

Where the customer fails to correct erroneous elements or those contrary to these terms and conditions of sale figuring its his/her order, the Company reserves the right to cancel purely and simply both the order and the payment.

PLACING THE ORDER AND ORDER ACKNOWLEDGEMENT FROM THE COMPANY

Since all Items are hand made and or hand assembled unique timepieces the availability of each Item must specifically confirmed by the Company as stated earlier above.

The customer shall make an inquiry for each Item by e-mail using the inquiry form on the Internet site.
Within a maximum of six working days following the receiving of the inquiry, the Company acknowledges receipt of the order in the form of an e-mail sent to the e-mail address provided by the customer.
The sale will only be considered final once the order acknowledgement has been sent by the Company.

This confirmation e-mail repeats all the information provided by the customer and indicates, the availability of the Items and the estimated delivery time and where appropriate, any difficulties or reservations raised by the order (availability of Items ordered, delivery times or chosen method of payment).
It states the order number allocated to the customer by the Company.

PAYMENT

Payment shall be made by means of payment approved by the Company and listed on the Internet site.

SECURE PAYMENT

You can pay for your purchases via PayPal or direct bank transfer.

PayPal Help Center: https://www.paypal.com/fi/cshelp/personal

PayPal Privacy Policy:
https://www.paypal.com/myaccount/privacy/privacyhub

PayPal Customer Service:
https://www.paypal.com/fi/cshelp/contact-us

ITEM SELECTION BY THE CUSTOMER

On the Internet site the customer selects, enters and confirms the identification and quantity of Items he/she wishes to order (availability to be confirmed by the Company). The said Items are added to his/her “Basket”.

RETENTION OF OWNERSHIP

THE COMPANY RETAINS THE OWNERSHIP OF ITEMS ORDERED AND DELIVERED UP TO FULL PAYMENT OF THEIR PRICE IN PRINCIPAL AND INTEREST, I.E. UNTIL FULL AND EFFECTIVE COLLECTION OF THE PRICE BY THE COMPANY.

IN THE EVENT OF FAILURE TO PAY IN FULL OR PARTIALLY, THE COMPANY MAY, WITHOUT PRIOR OFFICIAL NOTICE, CLAIM THE RETURN OF THE ITEM(S) WHICH MAY HAVE BEEN DELIVERED TO THE CUSTOMER BY THE COMPANY.

THE CUSTOMER IS LIABLE FOR THE RISKS RELATING TO THE ITEMS (especially loss, theft or deterioration) DELIVERED WITH EFFECT FROM THE ACTUAL DATE OF DELIVERY.

RETURN POLICY

PLEASE NOTE: Since all Items are hand made and or hand assembled unique products the general rule of consumer legislation regarding a money back guarantee without a specific reason does not apply as stated in the Chapter 6 article 16 subsection 3 terms of the Consumer Act.

Should the Items delivered not match his/her order, the customer should so inform the Company as quickly as possible by e-mail justifying the non-conformity of the Item against the order and, after agreement from the Company, return the Items in question in their original packaging, in perfect condition, complete (accessories, instructions, warranty, etc.) and accompanied by a copy of the invoice and the Return/Exchange Slip, to the address indicated on the slip.

The Item should be returned by recorded delivery or by other means with clear shipment date. The return shipping costs will be paid by the Company if the non-conformity of the Item noted by the customer is proven.

The Company shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.

INTELLECTUAL PROPERTY RIGHT

The Internet site is owned exclusively by the Company, which has created and uploaded the web pages, images and script sources and the basic data composing it. The customer is therefore prohibited from broadcasting or reproducing the Internet site, in full or partly, under any form whatsoever.

The Company’s Items and all the brands, figurative or otherwise, and more generally all the other brands, illustrations, images, drawings, models and logos figuring on the Company’s Items sold by mail order, their accessories and packaging, whether or not patented, are and will remain the Company’s exclusive property. Any total or partial reproduction, downloading, modification or use of these brands, illustrations, images and logos, drawings and models for whatever reason and on whatever medium is strictly prohibited without the prior, express written consent of the Company.
The same is true of any combination or connection with any other brand, symbol, logo or more generally any distinctive sign intended to form a compound logo. Any infringement or complicity will be open to prosecution.
PROTECTION OF PRIVACY AND PERSONAL DATA

Under sales made via the Internet site, the Company is obliged to process its customers’ personal data.
The data collected are required to process the order and may be sent to the Company’s service providers involved in executing the order, more particularly the chosen payment method supplier which will intercede to control fraud and which, as such, will have access to the information relating to its customers’ bank cards.

FORCE MAJEURE

The execution by the Company of all or part of its obligations shall be suspended in the event of a force majeure, which prevents or delays execution.
This covers, in particular, without this list being exhaustive, wars, riots, insurrection, civil disturbances, telephone or computer failures or serious security or connection problems on the Internet network and strikes of any nature.

WAIVER

The fact that the Company declines to press at a given moment for the execution of any one of the provisions under these general terms and conditions of sale cannot be interpreted as waving the right to invoke subsequently the total or partial non-execution.

VALIDITY OF TERMS AND CONDITIONS OF SALE

If any one of the provisions under these general terms and conditions of sale is declared totally or partially void, the other provisions and the other rights and obligations created under these general terms and conditions of sale will remain unchanged and applicable.

DISPUTES – APPLICABLE LAW

These general terms and conditions of sale are subject to the laws of Finland. Tampere District court shall be the competent court of first instance in the event of a dispute, which cannot be solved by mutual agreement.

The Company reserves the right to change, modify, substitute or remove, without notice, any information on this Internet site as necessary.

PAYMENT INFO


1 Prices and other charges

Except where indicated otherwise, the prices displayed for Products at the Webstore represent the full price listed on the Product itself in effect at the time of your order.
These prices include value-added tax or other applicable taxes for the EU member state where the order is placed.
The amount of the value-added tax will appear during the checkout process after you have indicated the country of your billing and delivery address.

The prices shown at the Webstore are applicable only to online shopping at www.vuollewatches.com. Vuollé Watches reserves the right to change prices and terms of payment at any time without notice.
These changes will not affect orders already placed.

For any delivery outside of EU, Finnish value added tax (may change from time to time) is subtracted from the prices.
The applicable price of products is displayed at checkout before payment is made.

Please note. If the order is placed from a non-EU country, applicable duties, import fees, taxes and other charges are payable by you.
You do agree and acknowledge that full payment of such fees, taxes or charges may be required for releasing the ordered products from customs on arrival.
Vuollé Watches will not determine or collect the above-mentioned fees, taxes or charges.

2 Modes of payment

Vuollé Watches accepts the following modes of payment: PayPal, direct bank transfer.

PayPal Help Center: https://www.paypal.com/fi/cshelp/personal

PayPal Privacy Policy:
https://www.paypal.com/myaccount/privacy/privacyhub

PayPal Customer Service:
https://www.paypal.com/fi/cshelp/contact-us

We will not ship your ordered Products to you until your card issuer has authorized the use of your payment card for these purchases.

We may use third party providers to process your payment, in which case you will be redirected to such third-party provider’s pages (PayPal).

Please note that any personal data processing by third party provider shall be governed by such third-party provider’s own privacy policy.

Payments are handled with PayPal or direct bank transfer.

PayPal Help Center: https://www.paypal.com/fi/cshelp/personal

PayPal Privacy Policy:
https://www.paypal.com/myaccount/privacy/privacyhub

PayPal Customer Service:
https://www.paypal.com/fi/cshelp/contact-us

Vuollé Watches retains full legal title of ownership to the ordered Products until it has received your payment in full.

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